RETURN POLICY

Last updated November 27, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and Complete ordered package with order Receipt of BCI., then mail your return to the following address:

Best Choice Items

Attn: Returns

Detailed Address will be Given to you according to your order

Detailed Address will be Given to you according to your order, Detailed Address will be Given to you according to your order Detailed Address will be Given to you according to your order

China

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• BCI shall not accept any unreasonable disputes, including but not limited to:
• a. The buyer does not like it.
• b. The product description is not real.
• c. Products smell unusual.
• d. The buyer ordered the wrong items or SKU.
• e. The shipping address was provided incorrectly.
• f. Product difference was negotiated in advance.
• g. Tracking information deleted by logistics companies or local post offices.
• h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• ORDERS DELAYED : Orders that are lacking tracking information, in transit, pending, expired 45 days after orders departed from BCI Supplier's warehouse BCI will deal with your dispute for delayed orders.
• Notes : Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery. Due to such conditions as national realities, phone numbers, and religious beliefs in USA , packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for you to contact the local post office or go to the post office for delivery. Sometimes, local tracking numbers may show a sign for delivery, but our customer claims that the package has not been received. In such cases, BCI will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
• ORDER NOT RECEIVED :
• * BCI will not deal with the refund or resend if the tracking information shows the order is delivered.
• a. If our clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
• b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
• a) Incorrect/insufficient address.
• b) No such number
• c) Unknown recipient
• d) Refused
• e) Do not pick up in time
• f) No safe delivery location
• g) Uncleared customs
• h) Others